Neuer Kunde? Jetzt registrieren
+49 (0)331 58291300
Mo - Fr von 8 - 19 Uhr außer an gesetzlichen Feiertagen
If we cannot deliver your order within 3 working days*, you will automatically receive status messages via e-mail. You will therefore always be updated about the status of your order and you can decide whether to change or even cancel it.
We will ship worldwide via DHL. With the handover to DHL we will contact you by e-mail with your parcel number. So you can always check the current status of delivery.
One attempt at postal delivery (by Deutsche Post AG, freight mail) is made on a workday. Successful delivery is to be confirmed and signed.
Expensive parcels are handed out only if you present an ID card and, if you are acting by proxy of the addressee, a letter authorising you to accept postal deliveries.
If you are not in, the officer leaves a notification card telling you when and where you can pick up the parcel. The delivery is kept there for 1 week. To collect the delivery, please keep to the post office opening hours (usually including Saturdays) and bring the notification card plus your ID card (and authorisation as appropriate). After that time, the package is returned to us. In this case, we will contact you to discuss how to proceed.
If you ticked "cash on delivery" (COD) as the method of payment (orders within Germany only), the invoice amount (plus Euro 2.- fee) is paid cash to the postman or, if you collect the parcel from the post office yourself, is paid cash or by EC card there. Only then will you be given the package. Since January 1, 2002, Eurocheques are no longer acceptable. The Euro 2.- collection fee is not stated on the invoice. Please ask the post officer if you need a receipt for it.
Shipping charges depend on the weight and goods value of the delivery and its destination. Our Shopping Cart let you calculate the charges for every delivery.
Guaranteed delivery on the next working day. All products marked with "available in stock" and are ordered on a working day until 15:00 h at the latest will be delivered on the next working day guaranteed (available within Germany only).
| ||DHL Standard||DHL Nachnahme||Lieferdauer (ca.)||Hinweise|
|Germany||cost free||4,95 EUR||1-3 business days|
|Austria||4,95 EUR||-||3-7 business days|
|Switzerland||4,95 EUR||-||3-7 business days||VAT will be deducted in the order process automatically.|
|Zone 1 (EU)*||4,95 EUR||-||3-7 business days|
|Zone 2 (Rest of Europe)**||14,90 EUR||-||1-3 weeks||VAT will be deducted in the order process automatically.|
|Zone 3 (World)***||25,00 EUR||-||1-3 weeks||VAT will be deducted in the order process automatically.|
|Rest of the World||40,00 EUR||-||1-3 weeks||VAT will be deducted in the order process automatically.|
* Belgium, Bulgaria, Cyprus, Czech Republik, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands (Holland), Poland, Portugal, Romania, Slovakia, Slovenia, Spain (incl. Kanaren und Balearen), Sweden, United Kingdom (incl. Isle of Man).
** Belarus, Canary Islands (Spain), Kazakhstan, Liechtenstein, Norway, Russian Federation, Ukraine
*** Canada, United States of America
****Australia, China, Japan, Singapore, Hongkong SAR China
In case the package is obviously damaged at the time of delivery (box ripped open, damaged or wrapped up in plastic), open it while the carrier is still there and compare its contents with the items on the delivery note! If you find any discrepancies or if the goods are damaged, ask the carrier to confirm the fact in writing and send us a transport damage notice. Further Information http://www.dhl.de
For more information please also view FAQ.