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You have 30 days from the date you received your order to return it. Please note that we can only accept non-used items. We kindly ask you to make sure to not remove any attached product labels and to send back items new, in original packaging and complete. For more information, please refer to the cancellation policy in our "Terms & Conditions".
For a quick return processing, please fill out the return form, giving the following information:
For returns within Germany, we offer a free return shipping with a return label which you can print out via your customer account:
Nauener Straße 3
Please note that we offer free return shipping (only within Germany) only via our return label, which you can request by phone, by e-mail or contact form.
As soon as we have processed your return, we will inform you by e-mail.
In the event, that a product is defective or damaged, you can complain, of course.
Please send these documents by e-mail to firstname.lastname@example.org.
On principle, we handle all complaints in consultation with the manufacturer of the product. In which form an item can be repaired or replaced depends on the severity of the defect, the date of the complaint and of the manufacturer's conditions. The manufacturer reserves the right to inspect the goods for each case individualy and to decide on the kind of corrective action.
Please note that for complaints and repairs we need to have correspondence with the manufacturer, which may take some time.
The article does not match your expectations and you wish an exchange? Place an order for the new item to immediately see the availability of the requested article. Your unwanted items can be sent back to us as a return.