Returns

Merry Christmas

CHRISTMAS AT YOUR SERVICE

Enjoy stress-free Christmas shopping with us.
Like every year, Christmas is closer to your door than you think. Have you also decided this year to start looking for presents earlier? We will help you!

Extended Christmas Return & Exchange Policy

In addition to our extended customer service hours during the Christmas business, you will benefit from our Holiday Return & Exchange Policy. Let yourself be inspired in our shop and by our gift guide newsletter and decide already now without risk for a handbag, purse, backpack or a piece of jewelry for your loved ones. If a present should not please, you can easily return your ordered products to us until 10.01.2019. This is valid for orders placed after 08.11.2018. Orders placed after december 10th will be handled again within our regular 30-day right of return.

Let Christmas become a relaxed shopping experience and enjoy the most beautiful time of the year!



30-day Return policy

You have 30 days from the date you received your order to return it. Please note that we can only accept non-used items. We kindly ask you to make sure to not remove any attached product labels and to send back items new, in original packaging and completely. For more information, please refer to the cancellation policy in our Terms & Conditions.

 

Returns

1. Step: Preparing the package for the return

For a quick return processing, please fill out the return form, giving the following information:

  • Indicate the reason for your return in the right side of the form.
  • Insert a note in the central message field.
  • Select the items and indicate the quantity which you wish to return.
  • Insert all relevant items as well as the completed return form in the original packaging in which we have sent your order.

2. Step : Print the return label

For returns only within Germany, we offer a free return shipping with a return label which you can print out via your customer account:

  • Log into your customer account and click on My Orders on the left side.
  • Choose the order that you want to send back and then go to "order return".
  • Fill out your address information in the contact form. Note that we offer a free return label only within Germany and for the return within 30 days.
  • Via the button "generate return label” you get the complete return label which you can print and stick on the package.

Returns from abroad should be sent to the following address:

WARDOW GmbH
Nauener Straße 3
14641 Wustermark
Germany

As soon as we have processed your return, we will inform you by e-mail.

 

Procedure for Complaints

If an article has a defect or is damaged, you can of course make a written complaint to the customer service team.

For this we need:

  • The scanned invoice of your order (i.e. as a PDF),
  • A description of the defect and how it arose
  • 2-4 conclusive images that document the defect. The defect must be clearly visible.

Please send these documents by e-mail to service@wardow.com (customer service).

On principle, we handle all complaints in consultation with the manufacturer of the product. In which form an item can be repaired or replaced depends on the severity of the defect, the date of the complaint and of the manufacturer's conditions. The manufacturer reserves the right to inspect the goods for each case individually and to decide on the kind of corrective action.

Please note that for complaints and repairs we need to have correspondence with the manufacturer, which may take some time.

 

Exchange

The article does not match your expectations and you wish an exchange? Place a new order for the new item to immediately see the availability of the requested article. Your unwanted items can be sent back to us as a return.