SHIPPING COST & TIME


RELAXED CHRISTMAS SHOPPING

Enjoy stress-free Christmas shopping without crowds and congested cash registers. Be inspired in our gift world from beautiful handbags and accessories and surprise your loved ones with a new bag, a wallet or a backpack.

We have extended our range of services for you:

Return Policy

For all orders between 01.11.2022 and 13.12.2022 an extended right of return until 13.01.2023 is valid to our general terms and conditions. Orders placed after 13.12.2022 fall back into the scope of our normal right of return of 30 days.

Christmas Shipping

Even during the Advent season we guarantee our usual premium shipping: All items in stock, ordered from Monday to Saturday until 1 p.m., will be handed over to our shipping service provider DHL on the same day. Even in the biggest Christmas bustle, your package will leave our warehouse no later than 24 hours after receipt of your order (does not apply to prepayment transfers).

Free of shipping costs

We deliver your Christmas presents free of charge within Germany, Belgium, Denmark, Finland, France, Great Britain, Italy, the Netherlands, Austria, Poland, Spain, Sweden, Switzerland and the Czech Republic.

Customer Service

In addition to the usual opening hours of Mo - Fr from 8 a.m. - 7 p.m you can reach our team in the pre-Christmas period now also from 12.11.2022 Saturdays from 9 a.m. to 5 p.m.. Please call us under +49 (0)331 58291300 or describe your request via e-mail or our contact form. We look forward to your comments and will be happy to help you solve any questions or problems.

Gift Guide

Find the right gifts for your loved ones. Be inspired by our newsletter and our product suggestions in our shop and via social media!

Christmas promotions

Benefit from exciting promotions and pre-Christmas discounts and save on your Christmas shopping! Sign up for our newsletter and receive exclusive discounts and coupon codes. Discover the latest offers that will make your Christmas shopping experience even better.

We wish you lots of fun with your Christmas shopping!


 

Shipping Cost & Time

We will ship worldwide via DHL. With the handover to DHL, we will contact you by e-mail with your parcel number. So you can always check the current status of delivery. In the EU Zone, the Shipping time is 3-7 working days, in the rest of Europe and worldwide 1-3 weeks. Shipping to non-EU countries causes additional duties, taxes and fees.

CountryCost
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, Netherlands, Poland, Spain, Sweden free shipping
Bulgaria, Croatia, Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Norway, Portugal, Romania, Slovakia, Slovenia 5,95 EUR
Cyprus, Liechtenstein, Malta, Monaco, Vatican City 9,95 EUR
Iceland, Serbia 19,95 EUR
Great Britain - Please go to our UK shop wardow.com/uk
Switzerland - Please go to our Swiss shop wardow.com/ch

 

Transportation damage

Our parcels are insured against damage in transit and theft. If the parcel is damaged during delivery or the contents are incomplete, check this immediately and have the damage confirmed by the parcel delivery person or your local post office branch. If the post office does not record the damage, have this confirmed in writing with the name of the employee and the exact address of the post office branch as well as the time. Further Information

 

Taxes

All orders with shipping within Germany and the EU are dispatched taxed without exception. The amount of VAT depends on the destination country of your order. Please note that we generally don't process export vertificates and we do not refund the VAT! For orders from outside the EU no VAT is calculated during check-out process. The tax rates and the laws of the respective country are valid exclusively. There may be additional customs fees. Please consult your local customs authority.

 

Track Your Shipment Online

When we hand over your parcel to our delivery service provider DHL, you will receive a shipment confirmation email and a tracking number (Tracking ID). With your tracking number, you can easily track your shipment at any time online. Please note, that some items cannot be tracked seamlessly abroad. If the last status of your tracking says "Shipment has arrived in the destination country" and does not refresh, see the "UPU Code / Match Code", an international tracking number of your local transport service, in your online shipment status. Using this tracking number, you can visit the website of your local post office to check the status of your shipment.

Can't find your tracking number? Log in to your customer account, call up your order and track your shipment at any time. You do not have a customer account and have ordered as a guest? Then you can easily track your shipment here.

If the parcel has not arrived within a reasonable time and has not been left with a neighbour, we kindly ask you to contact our customer service. We will try to find your parcel via a DHL search request. Please be aware that an investigation may take a couple of weeks inland and up to two months overseas.

 

Packstation

Exclusively in Germany: Optionally you can send orders to a DHL Packstation of your choice. Select it at the shipping address "deliver to Packstation" and enter the appropriate data. If there is no Packstation near you, you still have the option to send your package to the closest post office branch of your choice. Further information can be found on www.packstation.de.

 

Undeliverable orders

Sometimes shipments return to us with the notification „undeliverable“. In these cases, the order is cancelled and you can place a new order. If you have doubts that your shipment will be shipped successfully, please recheck the details of your delivery address and your tracking report.

Reasons for Non-Delivery

  • Incorrect or incomplete address (e.g. transposed street number and zip code). To correct or delete a shipping address before shipping, please send us an email. There is no way to change an address if the package has already been shipped.
  • Unsuccessful delivery: The mailman tries delivery once during weekdays. If you were not at home to receive your package, the mailman will leave a notification card informing you at what time and in what branch post office you can pick up the package. Your shipment is stored for 7 business days for you to collect. After this period, the shipment is returned to us. We will contact you then to discuss further action.
  • Consignment not accepted: You always have the right to return goods if they do not comply with the contractual agreements. Yet, if goods not accepted for differing reasons than lacking quality or not by asserting the right to withdraw from a contract, you may be asked to pay for a repeated delivery. The delivery personnel will explicitly note your reason for refusing the consignment.
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