SHIPPING COST & TIME


RELAXED CHRISTMAS SHOPPING

Enjoy stress-free Christmas shopping without crowds and congested cash registers. Be inspired in our gift world from beautiful handbags and accessories and surprise your loved ones with a new bag, a wallet or a backpack.

We have extended our range of services for you:

Return Policy

For all orders between 01.11.2021 and 14.12.2021 an extended right of return until 14.01.2022 is valid to our general terms and conditions. Orders placed after 14.12.2021 fall back into the scope of our normal right of return of 30 days.

Christmas Shipping

Even during the Advent season we guarantee our usual premium shipping: All items in stock, ordered from Monday to Saturday until 1 p.m., will be handed over to our shipping service provider DHL on the same day. Even during the hustle and bustle of Christmas, your package will leave our warehouse no later than 24 hours after receipt of your order (depending on the payment method).

Free of shipping costs

We deliver your Christmas presents free of charge within Germany, Belgium, Denmark, Finland, France, Great Britain, Italy, the Netherlands, Austria, Poland, Spain, Sweden and the Czech Republic.

Customer Service

In addition to the usual opening hours of Mo - Fr from 8 a.m. - 7 p.m you can reach our team in the pre-Christmas period now also from 13.11.2021 Saturdays from 9 a.m. to 5 p.m.. Please call us under +49 (0)331 58291300 or describe your request via e-mail or our contact form. We look forward to your comments and will be happy to help you solve any questions or problems.

Gift Guide

Find the right gifts for your loved ones. Be inspired by our newsletter and our product suggestions in our shop and via social media!

Christmas promotions

Benefit from exciting promotions and pre-Christmas discounts and save on your Christmas shopping! Sign up for our newsletter and receive exclusive discounts and coupon codes. Discover the latest offers that will make your Christmas shopping experience even better.

We wish you lots of fun with your Christmas shopping!


 

Shipping Cost & Time

There are no shipping costs in the UK.

We will ship to the UK via DHL. With the handover to DHL we will contact you by e-mail with your parcel number. So you can always check the current status of delivery. In EU Zone the Shipping time is 3-7 working days.

 

Transportation damage

In case the package is obviously damaged at the time of delivery (box ripped open, damaged or wrapped up in plastic), open it while the carrier is still there and compare its contents with the items on the delivery note! If you find any discrepancies or if the goods are damaged, ask the carrier to confirm the fact in writing and send us a transport damage notice. Further Information www.dhl.de

 

Taxes

All orders with shipping in the UK are dispatched taxed without exception. Please note that we generally don't process export vertificates and we do not refund the VAT! The tax rates and the laws of the respective country are valid exclusively. There may be additional customs fees. Please consult your local customs authority.

 

Track Your Shipment Online

When we hand over your parcel to our delivery service provider DHL, you will receive a shipment confirmation email and a tracking number (Tracking ID). With your tracking number, you can easily track your shipment at any time online. Please note, that some items cannot be tracked seamlessly abroad. If the last status of your tracking says "Shipment has arrived in the destination country" and does not refresh, see the "UPU Code / Match Code", an international tracking number of your local transport service, in your online shipment status. Using this tracking number, you can visit the website of your local post office to check the status of your shipment.

Can't find your tracking number? Log in to your customer account, call up your order and track your shipment at any time. You do not have a customer account and have ordered as a guest? Then you can easily track your shipment here.

If the parcel has not arrived within a reasonable time and has not been left with a neighbour, we kindly ask you to contact our customer service. We will try to find your parcel via a DHL search request. Please be aware that an investigation may take a couple of weeks inland and up to two months overseas.

 

Undeliverable orders

Sometimes shipments return to us with the notification „undeliverable“. In these cases, the order is cancelled and you can place a new order. If you have doubts that your shipment will be shipped successfully, please recheck the details of your delivery address and your tracking report.

Reasons for Non-Delivery

  • Incorrect or incomplete address (e.g. transposed street number and zip code). To correct or delete a shipping address before shipping, please send us an email. There is no way to change an address if the package has already been shipped.
  • Unsuccessful delivery: The mailman tries delivery once during weekdays. If you were not at home to receive your package, the mailman will leave a notification card informing you at what time and in what branch post office you can pick up the package. Your shipment is stored for 7 business days for you to collect. After this period, the shipment is returned to us. We will contact you then to discuss further action.
  • Consignment not accepted: You always have the right to return goods if they do not comply with the contractual agreements. Yet, if goods not accepted for differing reasons than lacking quality or not by asserting the right to withdraw from a contract, you may be asked to pay for a repeated delivery. The delivery personnel will explicitly note your reason for refusing the consignment.
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