Money-Back Guarantee

Trusted Shops is an approved certificat for online shops, founded in 1999. With over 20.000 certified online retailers, Trusted Shops is the market leader in Germany. Trusted Shops requires online shops to commit to a code of conduct before awarding their European trustmark. With the combination of Trusted Shop's money-back guarantee and the seller rating system you can make online purchases with confidence. fulfils the over 100 review criteria defined by Trusted Shops, which include validity, price transparency, customer service, data protection and security of supply. Since the founding in 2005, belongs to the group of Trusted Shops certified companies. Trusted Shops is recommended by consumer protection and governmental institutions for secure online shopping, e.g. by Stiftung Warentest.

The Trusted Shops certificate with integrated buyer protection also includes the Trusted Shops Money-Back-Guarantee, which you can activate free of charge with your order. With this insurance you can protect yourself against loss of payment in case of non-delivery or after the return of goods for 30 days, irrespectively of the chosen payment method. Just click the link „Money-Back-Guarantee“ after the order confirmation and register at the following page.



PayPal is a very easy and fast way to pay for your online purchases. At the end of your order you will be asked by PayPal in a new window to make your payment. Once you have approved the purchase by entering your PayPal password, you will automatically be returned to our shop. As the payment is credited to us, usually within minutes, your delivery will be dispatched immediately.

Information for payment via PayPal

  • Even without a PayPal account you can use this payment method. You can simply sign up during cashout.
  • In case of refunds, the amount will be reimbursed to your PayPal account.

Credit Card

With this payment method you will be asked to enter your credit card details after you finished your order. Afterward you will be forwarded to the 3D Secure security check. After this identity verification you will automatically be returned to our shop. Your order will then be dispatched immediately.

Information for payment via Credit Card

  • We gladly accept MasterCard/ Eurocard and Visa Card.
  • Credit card payment is only available for online orders.
  • Your credit card will be charged with the shipment of your order.
  • For your security, all personal information is encrypted using SSL technology.

How does the 3D Secure Security check work?

  1. First Register for the 3D-Secure procedure inside your Online Banking account. To do this, you need to define a personal password and a security notice.
  2. You make your online purchases as usual and enter your credit card information after the selection of the payment method.
  3. After, you will be redirected to a page of your bank, where you will be asked to enter your personal password. In addition you will see your personal security notice.
  4. The bank verifies the password, and releases the transaction.

In order to prevent misuse, further criteria regarding country of origin, country of delivery and address are checked, which can lead to rejection. Please understand that for security reasons the complete criteria cannot be communicated.

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