Stand 01.09.2007 What is WARDOW.com?ANSWER: WARDOW.com offers exclusive and high-class processed handbags, shoes and accessories of the leading Italian designers in highest quality and at a clearly reduced price. Do you sell authentic band products only?ANSWER: Yes, all articles are provable authentic brand products! Our goods are exclusively obtained directly or from factory outlets of the respective designer/mark manufacturer without detours over middlemen. With that we can guaranty authenticy and a constantly high quality of our products. Why are the articles so favorable in the comparison to a fashion boutique?ANSWER: WARDOW.com offers exclusive and high-class processed handbags, shoes and accessories of the leading Italian designers in highest quality and at a clearly reduced price. We constantly search Europe for the best & most reasonably priced bargains of the fashion world. WARDOW.com is the designer outlet for fashionable, reasonably priced designer and branded goods. We buy the best and reasonably priced items from overproduction, remains and end of season stock for you. By no means is any of our stock second class or inferior quality items. With WARDOW.com you can always be certain of getting one thing: the highest quality designer and branded goods at the lowest prices. What forms of payment do you accept?ANSWER: We accept payment by credit card through PayPal and advance payment. Customers in Germany have the option to pay cash on delivery. For full details, please view our payment options. Do you accept international orders?ANSWER: We will ship all over the world. Deliveries to customers outside Germany may take a little longer. How much do you charge for shipping?ANSWER: DHL Standard shipping to anywhere in Germany is only 7 EUR per order and 20 EUR for anywhere in Europe. There are additional charges to ship outside Europe and to express ship orders. See our complete shipping rates or international orders policy for more information. How long will it take to receive my order?ANSWER: WARDOW.com makes every effort to get your order to you as soon as possible. We can deliver our whole range directly from stock, i.e. normally within one to three working days. Should some of the goods not be available we reserve the right not to deliver them. In this case you will be informed without delay. You can then decide whether you are prepared to wait for a later delivery or look for another item. If this is not the case we shall return any payments immediately. To check the status of your order, simply click on "Account" at the top of any WARDOW.com page and go to "My Orders". Say if the item I received is incorrect or damaged?ANSWER: At WARDOW.com, we offer only the best brand names and the highest quality goods. To that end, we employ several quality checks before an item leaves our warehouse. If you have received a damaged or defective item, please contact us and we will be more than happy to assist you with a replacement (if it is available), or a credit (if necessary). If you receive a damaged package, please issue a damage confirmation claim in presence of the postman. This notice is a condition for each payment of damages. How long do you provides warranty coverage?ANSWER: We provides warranty coverage of at least two years from the date of purchase on all of its products. Excluded from the guarantee is any damage arising from normal wear and tear, lack of proper handling, and insufficient or incorrect care and maintenance. What is your return policy?ANSWER: We wants to make sure you're happy with each and every purchase. If you're not satisfied with what you've bought, you can return it within 14 days for a full refund less shipping costs. No questions asked, as long as the item's is unused and in its original condition. You will find further information to our return policy under Terms and Conditions. Please inform us by e-mail about your return. All returns must be insured and sent with a 'signature due upon receipt'. Please ship returned items securely packed to: Fa. WARDOW Versandhandel We will refund the purchase price of the returned goods. However the delivery charges will not be refunded. For payments by PayPal, the purchase amount will be credited to your account. Refunds are usually processed within one week after the goods are received back at WARDOW.com. What if I can't find the item I want on your site?ANSWER: We constantly search Europe for the best & most reasonably priced bargains of the fashion world. We want to help you find the perfect item. If you do not find it on WARDOW.com, please send an e-mail including all information (brand, description, size, color, material, referenz oder modelnumber, price etc...) to our Customer Service. If we can obtain this article, we make a noncommittal offer to you. Will you be ordering more of my favorite item?ANSWER: Our team of buyers search throughout the fashion world to provide you with terrific merchandise and values. Unfortunately, products we carry may only be available to us in limited sizes and quantities. We apologize for this inconvenience; however, we are constantly updating our product offering. Make sure to stop by often in order to see our newest selection of items. How do I use a promotional code?ANSWER: To use the promotional code you have, please follow these steps:
For more detailed information about discount coupons, please see Discount Coupons on our website. Password, password, what's my password?ANSWER: If you forget your password, we can e-mail it to your account's e-mail address. If you would like to do that now, please follow the instructions below:
What do i do if i want to update my e-mail address or personal information?ANSWER: Log in to your account by clicking on the "Login" button in the left box. Once you have reached that section, dDirectly under the point "Your account" click on one of the section you wish to edit (account Information, address book information, change password). Enter your new information. Click on the "contine" button. What is the "Retail Value" price?ANSWER: The retail value is the price that, in the reasonable estimation of our buyers, an item may be offered on a regular basis in either the European Union or abroad before any discounts, sales or promotions. In determining retail value, our buyers sometimes rely upon information provided by our vendors. Please note that because of the great number of products we sell, we cannot guarantee that any particular item is being sold at the indicated retail value in any particular location at any particular time. Sales may or may not have actually occurred at the retail value. Do you have a catalog i can order from?ANSWER: WARDOW.com does not have traditional paper catalogs - the shopping experience at WARDOW.com is exclusively online. How do I subscribe to or unsubscribe from your newsletters?ANSWER: You can sign up for our newsletters by entering your e-mail address in the Newsletter sign up area on the left hand side on our home page. Users who no longer wish to receive promotional materials may opt-out of receiving these communications by using the unsubscribe feature within the e-mail. Is my personal information kept private?ANSWER: WARDOW.com is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted many policies and procedures to insure that none of your privacy rights as stated herein are ever violated. We have taken many measures to safeguard and protect your privacy, while providing you with a unique and rewarding online shopping experience. For more information please read our Privacy & Security Policy. Can I contact WARDOW.com by telephone?ANSWER: Why certainly! You can call us on:
anytime Monday to Friday between 9am and 6pm (CET) / between 8am and 5pm (GMT). Or send us an e-mail. |
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